SHIPPING TO SPAIN AND PORTUGAL
Shipping via express courier delivery service in 2-4 business days after shipment.
€ 7.50 - maximum shipping weight 30kg.
SHIPMENTS TO THE EUROPEAN UNION:
We ship to the following EU countries via standard express courier with shipping insurance included. In most cases, shipments are delivered in 2 - 4 business days (Monday through Friday) after shipment. Next, we indicate the shipping costs for each country.
SHIPPING TO FRANCE, GERMANY AND BELGIUM
5 kg - € 8.00
10 kg - € 15.00
20 kg - € 20.00
30 kg - € 30.00
40 kg - € 55.00
SHIPPING TO AUSTRIA, HOLLAND, ITALY, UNITED KINGDOM
5 kg - € 18.00
10 kg - € 20.00
15 kg - € 24.00
20 kg - € 25.00
3 kg - € 35.00
SHIPPING TO ROMANIA
5 kg - € 29.00
10 kg - € 34.00
15 kg - € 36.00
20 kg - € 46.00
30 kg - € 56.00
SHIPPING TO SWITZERLAND
5 kg - € 45.00
10 kg - € 45.00
15 kg - € 56.00
20 kg - € 67.00
30 kg - € 103.00
Once the purchase is made, the products will be managed in the shortest possible time taking into account availability. In the vast majority of articles, we have stock for immediate shipment. Otherwise, you will be informed by e-mail of the approximate time of receipt / shipment.
All orders will ship in 2-4 days from the billing day. Orders placed on weekends and holidays will be handled the next business day. For any questions or queries, you can send us an e-mail to firstname.lastname@example.org
All our products are shipped perfectly packed and protected, so they should arrive in optimal conditions. In the event that you detect any problem with the packaging such as bumps or breakages upon receipt of the shipment, please state this circumstance in the acknowledgment of receipt from the transport agency. In the event that these circumstances are not stated, the return will not be possible.
RETURNS OF HAMS AND SHELLS:
All the hams and shoulders that can be purchased in our online store are guaranteed. Returns will only be accepted in the following cases:
1. Bad smell once the product has been started.
2. Excessive amount of fat. For Iberian products, a fat percentage of 40-50% of the total weight is considered normal.
3. Once started, returns will not be accepted if the difference in weight is more than 10% of the total initial weight.
4. For their correct return, they must keep the original packaging and packaging.
Returns will not be accepted for any other reason such as curing point, salt point, product image, etc. If you have preferences about the cure point, please indicate it in the comments of the order.
RETURNS OF THE REST OF PRODUCTS:
The rest of our products are of the highest quality / price and are also guaranteed. Returns will be accepted in case the product gives off a bad smell or bad general condition. Products that are not liked by the customer will not be admitted as returns.
For any other question, you can send us a message to the e-mail: email@example.com